Privacy Policy

Arabian Horizon Tours is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and protect the data you provide when using our services or visiting our online platform.

Collection of Personal Information
We collect personal information necessary to provide our tourism services. This may include, but is not limited to:

- Identification and contact details such as your name, address, email address, and phone number.
- Travel-related information such as passport details, visa information, date of birth, nationality, travel preferences, dietary requirements, health information relevant to your travel needs, and loyalty program details.
- Booking and payment information, including credit/debit card details or other payment method information.
- Information you provide when communicating with us or participating in surveys or promotions.
- Usage data and technical information gathered when you visit our site, such as your IP address, browser type, and browsing activity.

How We Collect Your Information
We collect information when you:

- Make a booking or reservation through our site or directly with us.
- Register for an account on our online platform.
- Contact us with inquiries or requests.
- Subscribe to our newsletters or marketing communications.
- Use our online services.

Use of Your Information
We use your personal information for the following purposes:

- To process and fulfill your bookings and provide the services you have requested, including facilitating visa applications, hotel bookings, transportation, and tour arrangements.
- To manage your account and maintain our relationship with you.
- To communicate with you regarding your bookings, inquiries, or changes to our services.
- To process payments and manage billing.
- To improve our services and tailor your experience.
- To send you marketing communications about our services, offers, and promotions, where you have provided your consent or where permitted by law.
- To comply with legal obligations and requirements, including those related to safety and security.
- To detect and prevent fraud and other illegal activities.

Legal Basis for Processing (under relevant data protection laws)
We process your personal information based on the following legal grounds:

- The processing is necessary for the performance of a contract with you (e.g., to provide travel services).
- The processing is necessary for compliance with a legal obligation (e.g., immigration requirements, safety regulations).
- The processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, detecting fraud).
- You have given your consent to the processing for specific purposes (e.g., receiving marketing communications).

Sharing of Your Information
We may share your personal information with third parties solely for the purposes of providing our services:

- Service providers such as hotels, airlines, transportation companies, tour operators, and visa service providers, as necessary to fulfill your travel arrangements.
- Third-party service providers who perform functions on our behalf, such as payment processing, data analysis, marketing assistance, and IT support.
- Governmental or regulatory authorities where required by law or necessary to protect our rights or the safety of others.

We ensure that these third parties are bound by appropriate data protection obligations.

Data Security
We implement technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to protect your data, no security system is impenetrable.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights
Under relevant data protection laws, you may have certain rights regarding your personal information. These rights may include:

- The right to access the personal information we hold about you.
- The right to request rectification of inaccurate or incomplete information.
- The right to request erasure of your personal information in certain circumstances.
- The right to request restriction of processing your personal information.
- The right to object to the processing of your personal information in certain circumstances.
- The right to data portability.
- The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

International Data Transfers
As a company based in Dubai, UAE, information we collect may be transferred to, stored, and processed in the UAE or other countries where our service providers or partners are located. We take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.

Children's Privacy
Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information directly from children without verifiable parental consent. If we learn that we have collected personal information from a child without such consent, we will take steps to delete the information promptly.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our online platform.

Arabian Horizon Tours
Prism Tower
Al Khaleej Al Tejari Street,
15th Floor, Office 1501,
Business Bay, Dubai,
29281
United Arab Emirates